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Service Line Maintenance Program
GSWSA offers to service and maintain customer's water and/or sewer service lines. This service covers water and/or sewer lines extending from the existing utility system (within road right-of-way) up to the exterior perimeter of the building being served. The maintenance and repair within the perimeter of the building served remains the responsibility of the customer. Irrigation piping and fixtures, lines to out-buildings, pools and faucets other than in the primary building served are not served under this program.
If there is damage to the customer's property due to any act or omission of GSWSA, including a sewer back-up in service lines beyond the perimeter of the customer's building, the customer will be reimbursed for reasonable damages actually or directly resulting. The amount of reimbursement shall be determined by a qualified independent adjuster, selected by GSWSA. GSWSA shall not be liable, under any circumstances, for any special, incidental, consequential or indirect damages incurred by a customer. GSWSA's sole liability shall be limited to the repair and replacement of the value of the damaged property.
GSWSA also assumes responsibility for the repair and/or restoration of sidewalks, driveways, shrubbery or other landscaping features that may be damaged in the course of making necessary repairs. GSWSA reserves the right to cut or remove vegetation whose root system directly impacts the proper functioning of the water and/or sewer line system.
Monthly charges for service line maintenance are as follows:
| Water and Sewer Accounts: |
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| First REU |
$2.75
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| Water Only Accounts: |
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First REU
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$2.50
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| Sewer Only Accounts: |
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| First REU |
$2.50
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Customer's failure to pay the fees described herein shall relieve GSWSA from any obligation of service. GSWSA reserves the right to discontinue this program at any time with thirty (30) days prior notice to the customer. GSWSA may adjust the cost for the service after providing the customer sufficient notification. If a repair has been made by GSWSA, the service line maintenance program on the customer's account must be active for a minimum of three years before cancellations. Please contact the Customer Service Department at (843) 443-8202 or via e-mail for any questions or additional information.
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