Privacy Protection Policy

Welcome to the website for Grand Strand Water and Sewer Authority ("GSWSA"). We recognize that visitors to our website and customers of GSWSA are concerned about the information they provide to us or that may be collected on the website and how we treat that information. Therefore, GSWSA requests that you read this Privacy Protection Policy carefully as it has been developed to inform you about GSWSA's information collection, usage and disclosure practices.

Types of Information Collected:

At this website, we may collect both personally identifiable information and non-personal information from you.

  1. Personally identifiable information. You do not have to provide personally identifiable information in order to read or view most of the contents of this website. Personally identifiable information (name, address, telephone number, email address or other billing information such as a credit card number) is collected when a customer signs up for our services. The personal information collected during this process is used to manage each customer's account and as more fully set forth below.
  2. Non-personal information. Non-personal information, such as which pages on the website are accessed, what information is downloaded or requested, and other information of a general type may be collected from visitors to the website. This information does not allow us to personally identify a visitor to the website.

How Information is Collected.

Personally identifiable information is submitted by you. For instance, when you open an account or when you send us an email. Non-personal information may be collected via the website software such as the internet protocol address of the computer through which you are connected to the internet or via "cookies" (small text files on your computer's hard drive) or other technology. All of the information that is automatically collected is anonymous.

How We Use Your Information.

GSWSA will not collect, use or disclose to a third party your personally identifiable information without your consent. There may be circumstances where GSWSA infers that you have given consent for the purposes for which the information was provided. For instance, if you sign up for an account with us, then we use your personally identifiable information to maintain your account and correspond with you. We may also use it to send you materials that we think may be of interest to you. We may use non-personal information as part of a statistical usage analysis, to improve features and content of this website, and for such other purposes as will assist our business. In addition to the above, GSWSA may also use or disclose personal or non-personal information in cases where we believe in good faith that it is necessary to prevent a crime or a financial loss to ourselves or a third party; to protect against misuse or unauthorized use of this website; or pursuant to a court order, subpoena, or as required by law.

GSWSA's Commitment to Security.

We have put in place physical, electronic and managerial measures that we feel are adequate to protect against the loss, misuse or unauthorized access to your personal information. While we make every effort to ensure the integrity and security of our website and databases, we cannot guarantee that the security measures we have put it in place will prevent the inception of information by third-party ("hackers"). In order for you to use some of the features or our website, you may be required to set up an account password or other similar security measure. If you believe that your password or email address has been comprised, you should change your account with us immediately. Regardless of the measures we have undertaken, no website can protect itself against all eventualities. GSWSA will not be held liable and disclaims liability for any injury caused by the disclosure of your personally identifiable information whether by security breach, accident or inadvertence.

Changes to This Privacy Statement.

Our privacy policy may be changed from time to time. We encourage you to check the website periodically to review the Privacy Protection Policy. Any revised policy will be posted on this website.

Your Rights.

You have the right to know precisely what personally identifiable information GSWSA has collected about you, as well as the use and disclosure of such information. In addition, you have the right to ensure that your personally identifiable information is accurate, and where any errors may exist, to have such information corrected immediately. To make a request to review your personally identifiable information, please contact GSWSA as indicated below.

Public Records.

GSWSA is governed by the South Carolina public records laws. This means that the information we receive online might be disclosed to any person making a public records request. Certain types of information (such as electronic payment information) are exempt from disclosure as public records. If you have questions about the South Carolina public records laws, refer to S.C. Code Ann. §30-1-10 et. seq. For purposes of determining whether information is a public record, information sent to us through this web site is treated the same as information sent to us by mail or delivered to us in person.

How to Contact Us.

If you have questions, concerns or comments about our Privacy Protection Policy or our information protection practices, please contact us as follows:

Grand Strand Water & Sewer Authority
Attention: Marguerite Carroll
Post Office Box 2368
Conway, SC 29528
(843) 443-8200
www.gswsa.com